Privacy Policy

We collect information in the following categories:

Canada West Asset uses your personal information exclusively for the following purposes:

• Evaluating, processing, and managing your financial recovery case
• Communicating with you regarding case status, updates, and required documentation
• Conducting identity verification and KYC/AML compliance checks as required by law
• Generating invoices, processing service fees, and maintaining financial records
• Coordinating with law enforcement, regulatory bodies, financial institutions, or legal counsel on your behalf and with your explicit consent
• Improving our services, internal processes, and client experience
• Complying with applicable legal obligations, court orders, or regulatory requirements
• Detecting, preventing, and investigating fraud or other illegal activities
• Maintaining the security and integrity of our systems and client data

We will never sell, rent, or lease your personal information to third parties for marketing or commercial purposes.

Your personal information may be disclosed to third parties only in the following circumstances:

We implement comprehensive administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Multi-factor authentication for all administrative and client portal access
• Role-based access controls limiting data access to authorized personnel only
• Regular penetration testing and vulnerability assessments by independent security firms
• 24/7 monitoring of systems for suspicious activity
• Incident response procedures aligned with applicable data breach notification laws

While we employ industry-best practices, no method of transmission or storage is 100% secure. In the event of a data breach that materially affects your information, we will notify you in accordance with applicable legal requirements.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

Specifically, case-related records are retained for a minimum of seven (7) years following case closure, in accordance with financial recordkeeping requirements under the Bank Secrecy Act and applicable state regulations. After the retention period expires, we securely destroy your data using methods that render it unrecoverable.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data, subject to legal retention requirements
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, submit a written request to privacy@chainexpertise.com. We will respond within 30 days. Some requests may be subject to legal limitations where data retention is mandated by law.

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support security measures. Cookies we use include:

• Essential Cookies: Required for site functionality, authentication, and security
• Analytics Cookies: Used to understand how visitors interact with our website (aggregated, anonymized data only)
• Session Cookies: Temporary cookies deleted when you close your browser

You may disable cookies through your browser settings; however, disabling essential cookies may impact site functionality. We do not use advertising or third-party tracking cookies.

Canada West Asset services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under 18, we will take immediate steps to delete such information from our records. If you believe we have collected information from a minor, please contact us at privacy@chainexpertise.com.